Work Experience
Customer Relations Lead
December 2022 - Present
Clover Food Lab
I handle a high volume of customer interactions via different avenues resolving issues promptly and effectively. I collaborated closely with other departments to coordinate solutions and follow up on outstanding requests. Additionally, I assisted in training new team members on customer service protocols and best practices to maintain a consistent and friendly service environment.
Front Desk Student Support Worker
Sep 2022 - May 2025
College of Science and Mathematics Student Success Center
UMass Boston
In this role, I served as the primary point of contact for students, faculty, and visitors, providing friendly and efficient front desk support. I handled inquiries, scheduled appointments, and maintained organized records to support the smooth operation of the office. I also assisted with technical troubleshooting and directed students to appropriate campus resources.
Undergraduate Student Assistant
June 2024 - August 2024
UMass Boston
As an Undergraduate Student Assistant, I supported administrative staff with a variety of tasks including data entry, document preparation, and event coordination. I contributed to special projects that improved office efficiency and enhanced communication between departments. This role strengthened my organizational skills and ability to multitask in a fast-paced academic environment.